You have the right to cancel an order with us. This right starts when you place the order and ends 14 days after receiving the goods. However, you can cancel prior to despatch. Simply contact us by email or telephone, and we will reverse the transaction and issue a full refund.

If your order has already been despatched, inform us in a clear, written statement. Additionally, provide your contact details, order number, date ordered, and date goods received.

If the parcel has already been despatched, we will provide a refund within 14 days of us getting the goods back, or 14 days from you providing evidence of having returned the goods, such as a proof of posting receipt from the Post Office, whichever is sooner.

We will refund you for the cost of the goods and the basic delivery cost of getting the goods to you in the first place. Please note, postage refund payments will not exceed the original amount paid for despatch. For example, if you opted for an enhanced service, such as a courier delivery, or a tracked service we will only refund you the basic delivery cost.

Refunds do not include the cost of the return delivery to Everything Dinosaur.

You must send the goods back in their original, unopened condition. Also, with all packaging, seals, and shrink-wrap intact, and unused. Additionally, we reserve the right to deduct from the refund if the value of the goods has been reduced due to excessive handling.

Everything Dinosaur will not refund, credit or exchange an item if it has been opened or tampered with and is not faulty. In such cases, we reserve the right to make an appropriate offer, as the goods will be considered second-hand.

Returning a Damaged, Defective or Faulty Item

We will replace or refund faulty goods if they are deemed to be faulty on arrival. The returns period is extended to 30 days in the case of faulty or damaged goods. This period starting from the time that you took possession of the goods (i.e. delivery received).

To help us assist you, please return the goods with the original packaging material, if possible. Also, please provide proof of purchase.

If we cannot detect a fault, we may need to return the items to the manufacturer. We will wait for the manufacturer to confirm the fault. We will have to do this before we can supply a replacement or refund.

Reasonable costs for returning damaged, defective or incorrect items lies with the supplier.  We will refund the customer for the return postage. We would request that customers use a recorded means of carriage.

Under our terms and conditions, you must return the original item within 14 days if we send a replacement. Additionally, if you do not return it or provide proof by the end of 14 days, we reserve the right to charge the original order price

Return of Items you did not Order (Incorrect Items)

If you realise we sent you the wrong item, you must return it immediately. Additionally, send the incorrect item to our Customer Service address.

You must notify Everything Dinosaur before returning the item. Furthermore, contact the company to obtain a returns reference number.

E-mail: [email protected]

Telephone number: +44 (0) 1606 841068

Any items without approval may be returned to the sender. Moreover, the sender will pay the cost.

We will not charge you for the incorrect item or return postage. Furthermore, we will replace the item you ordered as quickly as possible.

The customer is responsible for return costs to Everything Dinosaur. However, we will cover costs if we delivered the item in error or if it is damaged, faulty, or defective.

The manufacturer’s own warranty covers all equipment we supply. Overall, the statements, guarantees, or warranties above supplement, but do not affect, your statutory rights.

Shopping at Everything Dinosaur is easy. First, browse the shop and add items to your cart. Then, proceed to checkout to complete your order.

Ordering on-line

We accept Visa, MasterCard, and JCB credit cards, but not American Express. Additionally, we accept UK debit cards and PayPal. Furthermore, all on-line purchases are secure and comply with PCI DSS standards. PCI DSS is a security standard for credit/debit card data. It stands for Payment Card Industry Data Security Standard. We comply with this standard to ensure secure processing, storage, and transmission of card information.

Ordering by Post

Alternatively, you can contact us and pay by cheque or postal order (GB Sterling).  In addition, we recommend keeping a copy of your order.

Send your order to:

Everything Dinosaur, Unit 1, Moreton Business Park, Midbrook Way, Middlewich, Cheshire, UK, CW10 0GR

Provide a daytime phone or email so we can contact you if needed. Additionally, we will not dispatch your order until your cheque clears, which takes 7-10 working days.

Ordering by Phone

You can place orders by phone using our secure system. Alternatively, leave your details on our secure voicemail. Have your order and payment information ready.

Telephone: +44 (0) 1606 841068

International Orders or Very Urgent Orders

We charge current, appropriate shipping fees. Unlike others, we avoid excessive shipping/postal costs. Our rates are based on Royal Mail, carrier, and ParcelForce services. Furthermore, we try to minimise shipping costs. Additionally, if you have additional needs, email or telephone our team. Contact us with your questions.

E-mail: [email protected]
Telephone: +44 (0) 1606 841068

We calculate shipping and postal charges based on Royal Mail, ParcelForce, or courier service rates. Additionally, we add a small fee to cover packaging and handling.

Firstly, we usually dispatch orders received by 1 pm the same working day. In addition, we despatch weekend orders on the next working day. Moreover, delivery times are estimates only and not guaranteed. Finally, if items are out of stock, we’ll contact you to confirm a delivery date

UK Deliveries
To begin, we offer various UK delivery options, including Royal Mail and our own discounted services. Next, if you don’t specify a carrier, we’ll send items under 1kg by First Class Royal Mail. Additionally, we’ll select the most appropriate postage option for items over 1kg.

European Union Deliveries
Typically, we despatch orders within two working days. Furthermore, we usually despatch weekend orders on the next working day. Additionally, postal charges depend on the weight.

First, we can offer pre-payment of taxes and duties to some international destinations with tracked shipping. Moreover, this is our Delivered Duty Paid (DDP) option.

Delivered Duty Paid (DDP): Firstly, we at Everything Dinosaur (the seller) aim to take responsibility for import costs. Additionally, we collect and pay customs duties and import taxes on behalf of customers.

Initially, additional taxes, fees, or levies may apply based on local legislation. Before ordering international delivery, you must check these details.

Ultimately, the buyer must meet any additional charges. In addition, customs policies vary widely between countries. Therefore, we recommend contacting your local customs office for more information.

First, customs authorities may inspect international shipments. Additionally, we cannot be responsible for delivery delays due to customs withholding orders for any reason.

Other International Deliveries
Orders placed by 1pm GMT are usually despatched on the same working day. Delivery is normally made within 4-14 working days of despatch depending on the destination. Please ensure that local customs and excise regulations are adhered to. Everything Dinosaur will not be liable for non-delivery of items due to breach of customs regulations or the non-payment of any import duties.

For orders heading abroad, we provide a wide range of delivery options, from International Standard (Airmail), Tracked, Signed or Tracked and Signed (service offered is dependent on destination), we also offer International Parcel Service delivery.

Feedback/Product Reviews/Customer Comments

Your views matter to us at Everything Dinosaur. We want you to be part of the conversation. Furthermore, your feedback helps us improve our service and communications.

You can provide feedback on our website after a transaction. Additionally, an independent reviewer may contact you. Rest assured, we never sell your information. What’s more we do not sell customer information to third parties.

Photographs and other images showing products are for illustrative purposes only. We advise you to carefully read product descriptions. Team members are happy to assist with enquiries, to answer any questions and provide further information if required.

Everything Dinosaur is dedicated to giving you, the customer, complete satisfaction. If you have any suggestions or comments please contact our Customer Service team or e-mail [email protected]

We try to give the very best service to our customers. We reserve the right to alter the above terms and conditions as and when trading circumstances demand.

If Everything Dinosaur changes its privacy and cookies policy, the information will be posted up, enabling our customers to remain informed regarding the data we collect and how we responsibly use the data.