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Terms and Conditions 2017-02-26T16:45:25+00:00

Terms and Conditions

Customer Service Contact Information
Address: Everything Dinosaur, 1 Goodwood Rise, Middlewich, Cheshire, UK, CW10 9FJ
E-mail: sales@everythingdinosaur.com
Website: www.everythingdinosaur.com
Telephone number: +44 (0) 1606 841068
Returns, Refunds and Cancellation Policy
We want you to enjoy trading with Everything Dinosaur, however, if for any reason you are unhappy with your purchase(s), you can return it to us in its original condition within 14 days of the date you received the item(s), unopened, (with any packaging or seals or shrink-wrap intact). We will issue a full refund for the price you paid for the item.

All returns for refund must have prior approval from Everything Dinosaur, please contact the company to obtain a returns reference number:

E-mail: sales@everythingdinosaur.com
Website: www.everythingdinosaur.com
Telephone number: +44 (0) 1606 841068

Any items without such approval may be returned to sender at senders cost.

Everything Dinosaur will not refund, credit or exchange an item if it has been opened or tampered with and is not faulty. Under such circumstances Everything Dinosaur reserves the right to make an appropriate offer as goods will be deemed to be second-hand.

A full refund for the cost of the item(s) excluding postage and packing will be made within 14 days of receipt of the goods. A receipt of posting must be obtained and sent to Everything Dinosaur separately from the returned parcel along with proof of purchase. The goods must be returned at the consumer’s cost.

Returning a Damaged, Defective or Incorrect Item

We will replace or refund faulty goods if they are deemed to be faulty on arrival. Everything Dinosaur must be notified within 14 days of purchase. To help us help you, goods to be returned complete with the original packaging material where possible, along with proof of purchase.

If we are unable to detect a fault, it may be necessary for Everything Dinosaur to return the items to the manufacturer for confirmation before we are able to supply a replacement or refund.

Reasonable costs for returning damaged, defective or incorrect items lies with the supplier and we will refund the customer for the return postage. We would request that customers use a recorded means of carriage.

In the event of Everything Dinosaur sending you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 14 days. If you do not send the original item to us by the end of the 14-day period, we reserve the right to charge an amount equal to the price of your original order. We will not refund the cost of delivery and/or other services provided in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Return of Items you did not Order (Incorrect Items)

As soon as you realise that we have sent you an incorrect item (mistakes do happen, very occasionally, I’m happy to add), you need to send the incorrect item back to us at the Customer Service contact address.

Everything Dinosaur must be notified prior to the item being returned, please contact the company to obtain a returns reference number:

E-mail: sales@everythingdinosaur.com
Website: www.everythingdinosaur.com
Telephone number: +44 (0) 1606 841068

Any items without such approval may be returned to sender at senders cost.

We will make sure you are not charged for the incorrect item or postage for returning it and we will replace the item we sent you with the item you ordered, as quickly as we can.

Items returned within the Seven-day Cooling-off Period

Customers located within the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item was delivered.

If you withdraw from a transaction within the seven working days cooling-off period, and there has been no error on the part of Everything Dinosaur, we will refund the purchase price of the item once it has been received back, so long as the item is returned unopened, (with any packaging or seals or shrink-wrap intact).

To cancel your purchase within the seven working days cooling-off period, please contact Everything Dinosaur, using the contact details provided, stating clearly your reason for return
i.e. “item not required/wanted anymore.” Send the original item to us, complete with packaging ensuring that we receive these goods within seven working days of the day after the date that the item was delivered to you.

We would request that customers use a recorded means of carriage.

Please note that the customer will be responsible for the costs of returning the items to Everything Dinosaur unless we delivered the item in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery note we are not able to issue a refund.

All equipment supplied is covered by the manufacturers own warranty.

All statements, guarantees or warranties in the above are in addition to and do not affect your statutory rights.

Shopping at Everything Dinosaur
Making a purchase could not be easier, just browse through our shop, click on items that you wish to buy adding them to the shopping cart. After you have finished your selection, proceed to the checkout area so that we can process your order. All charges are in GBP Sterling.

Ordering online

We accept the following credit cards – Visa, MasterCard, JCB and Corporate Purchasing cards but not American Express.  Everything Dinosaur also accepts the following debit cards – UK Maestro (Switch), Electron, Delta and Solo.  Transactions can also be made using PayPal.  All online purchases at Everything Dinosaur are carried out on secure certification sites and all data is encrypted and data transfer takes place over secure servers.

Ordering by Post

If you prefer, you can contact Everything Dinosaur and make a purchase paying by cheque or postal order (GBP Sterling only) made payable to Everything Dinosaur. We suggest you keep a copy of what you have ordered.  Send your order to:

Everything Dinosaur, 1 Goodwood Rise, Middlewich, Cheshire, UK, CW10 9FJ

Please provide us with a daytime telephone number or e-mail address so that we can contact you in case of a query. Please note that your order will not be despatched until your cheque is cleared which normally takes approximately 7-10 working days dependent on the issuing bank.

Ordering by Phone

We are happy to receive orders by telephone, using our encrypted 3-D secure telephone transaction system, one of our team members will be able to deal with your order personally or you can leave your contact details on our secure answer phone service. Please have your order information and credit/debit card details ready when you/we call.

Telephone: +44 (0) 1606 841068

 

International Orders or Very Urgent Orders

Everything Dinosaur operates a policy of shipping at current, appropriate shipping/postal charges. Unlike other companies we don’t believe in charging excessive fees for postage and shipping. Our shipping and postal charges are calculated on the Royal Mail service, Carrier service and ParcelForce Worldwide rates. We do try to keep postage and shipping costs to a minimum and if you have special shipping needs or any questions about shipping please e-mail our team or telephone.

E-mail: sales@everythingdinosaur.com
Telephone: +44 (0) 1606 841068

Everything Dinosaur will post up shipping information such as plans for Christmas deliveries here:

Delivery Policy
Delivery charges are based on the weight of the goods ordered. At Everything Dinosaur we don’t believe in charging excessive fees for postage and shipping.

Our shipping and postal charges are calculated on the Royal Mail, ParcelForce Worldwide or Carrier service rates, depending on the most appropriate and cost effective service for delivery of goods. We do add a small fee onto the cost of each transaction to cover packaging, packing and handling.

Orders received by 1pm are usually despatched on the same working day. Orders placed on a Saturday/Sunday will be despatched on the next working day. Delivery times given are estimates only and cannot be guaranteed. In the event, that ordered items are out of stock, a member of staff will contact you to confirm a delivery date.

UK Deliveries
For deliveries within the UK, customers can choose which carrier service they would like to use.  We offer a range of delivery options, from Royal Mail services and our own discounted delivery services including a UK courier service.  In instances whereby no preferred carrier option is stated, items that weigh up to 1KG, will be despatched by First Class Royal Mail post. For items that are heavier than 1KG Everything Dinosaur reserves the right to select the most appropriate postage option for that parcel.

Standard European Union Deliveries
Orders received by 1pm GMT are usually despatched on the same working day. Orders placed on a weekend will usually be despatched on the next working day. Postal charges are based on weight.

Other International Deliveries
Orders placed by 1pm GMT are usually despatched on the same working day. Delivery is normally made within 4-14 working days of despatch depending on the destination. Please ensure that local customs and excise regulations are adhered to. Everything Dinosaur will not be liable for non-delivery of items due to breach of customs regulations or the non-payment of any import duties.

For orders heading abroad, we provide a wide range of delivery options, from International Standard (Airmail), Tracked, Signed or Tracked and Signed (service offered is dependent on destination), we also offer International ParcelForce Worldwide delivery.

General Terms and Conditions
All trademarks of products/services promoted on this website are the property of the respective owners.

Everything Dinosaur is dedicated to giving you, the customer, complete satisfaction. If you have any suggestions or comments please contact our Customer Service team or e-mail sales@everythingdinosaur.com

We try to give the very best service to our customers. We reserve the right to alter the above terms and conditions as and when trading circumstances demand.

Privacy Policy
Everything Dinosaur is registered under the Data Protection Act 1988 Registration number: Z9024867

We do not disclose customer’s information to third parties. Cookies are used on the shopping element of this website, but only to keep track of the contents of your shopping cart once you have selected an item.

Everything Dinosaur is committed to protecting your privacy. We only use the information collected to ensure your order(s) are processed correctly and to provide you with the best possible service. Any information collected is used purely for the purpose of developing a business relationship. If you inform us that you do not wish to have this information used as a basis for further contact, we will adhere to your wishes.

Information collected is used for:

  • Taking and fulfilling customer orders
  • Administering and improving customer service
  • Monitor customer account status (including providing customer log-in as required
  • Disclosing to third-parties for the purpose of goods delivery

If Everything Dinosaur changes its privacy policy, the information will be posted up on this site, enabling our customers to remain informed regarding the data we collect and how we responsibly use the data.