|We want you to enjoy trading with Everything Dinosaur, however, you have a right to cancel an order that you place with us. Your right to cancel starts the moment you place your order and ends 14 days from the day you receive the goods. Everything Dinosaur tries to pack and despatch orders promptly, orders can be cancelled prior to despatch, simply contact us (email, or telephone) and we can reverse transactions and issue a full refund.
If you wish to cancel an order and it is likely to have already been despatched, you must inform us of your decision to cancel in a clear, written statement (email or letter). When providing notice of cancellation include your contact details, order number (if known), date ordered and when goods received (if applicable).
If the parcel has already been despatched, we will provide a refund within 14 days of us getting the goods back, or 14 days from you providing evidence of having returned the goods, such as a proof of posting receipt from the Post Office, whichever is sooner.
We will refund you for the cost of the goods and the basic delivery cost of getting the goods to you in the first place. Please note, postage refund payments will not exceed the original amount paid for despatch. For example, if you opted for an enhanced service, such as a courier delivery, or a tracked service we will only refund you the basic delivery cost.
Refunds do not include the cost of the return delivery to Everything Dinosaur.
Goods should be sent back in their original condition, unopened, (with any packaging or seals or shrink-wrap intact) and unused. We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling goods more than was necessary.
Everything Dinosaur will not refund, credit or exchange an item if it has been opened or tampered with and is not faulty. Under such circumstances Everything Dinosaur reserves the right to make an appropriate offer as goods will be deemed to be second-hand.
Returning a Damaged, Defective or Faulty Item
We will replace or refund faulty goods if they are deemed to be faulty on arrival. The returns period is extended to 30 days in the case of faulty or damaged goods. This period starting from the time that you took possession of the goods (i.e. delivery received).
To help us help you, if we request that faulty or damaged goods are to be returned, they should be sent back complete with the original packaging material where possible, along with proof of purchase.
If we are unable to detect a fault, it may be necessary for Everything Dinosaur to return the items to the manufacturer for confirmation before we are able to supply a replacement or refund.
If you are requested to return a faulty or damaged item to us, reasonable costs for returning damaged, defective or incorrect items lies with the supplier and we will refund the customer the return postage.
In the event of Everything Dinosaur sending you a replacement for a damaged, defective or incorrect item, if you are requested to return the original item to us, please do so within 14 days. If you do not send the original item to us, or demonstrate evidence of despatch, such as a proof of posting receipt by the end of the 14-day period, we reserve the right to charge an amount equal to the price of your original order.
Return of Items you did not Order (Incorrect Items)
As soon as you realise that we have sent you an incorrect item (mistakes do happen, very occasionally, I’m happy to add), you need to notify Everything Dinosaur using the customer service contact information provided.
If you are requested to return the incorrect item we will make sure you are not charged for the incorrect item or postage for returning it and we will replace the item we sent you with the item you ordered, as quickly as we can.
Please note that the customer will be responsible for the costs of returning the items to Everything Dinosaur unless we delivered the item in error, or if the item is damaged, faulty or defective. For details regarding the refunding of postal charges related to cancellations see the “refunds and cancellation policy” section.
All equipment supplied is covered by the manufacturers own warranty.
All statements, guarantees or warranties in the above are in addition to and do not affect your statutory rights.