This is the Everything Dinosaur shipping page. Moreover, it outlines our shipping options and policies.

Delivery charges are based on the weight of the goods ordered. At Everything Dinosaur, we don’t believe in charging excessive fees for postage and shipping. Where possible we try to subsidise delivery charges offering a discounted courier service (signed for 3-day parcel service) for deliveries to the UK mainland.

For orders totalling more than £25.00 Everything Dinosaur offers a subsidised delivery option:

– the Saver Rate for orders between £25.00 and £49.99 parcel service just £4.99

– the Super Saver Rate for orders over £50.00 parcel service just £6.94

We calculate our shipping and postal charges based on the Royal Mail, ParcelForce Worldwide or Courier service rates, depending on the most appropriate and cost effective service for delivery of goods. We add a small fee to each transaction to cover packaging, packing and handling. The company usually despatches orders received by 1pm on the same working day. We will dispatch orders placed on a Saturday/Sunday on the next working day. To assist with the rapid turnaround of orders, the company sometimes packs and despatches orders on Saturday mornings. Please note that the delivery times provided are estimates only and cannot be guaranteed. If ordered items are out of stock, a member of our staff will contact you to confirm a delivery date.

UK Deliveries

We offer a range of delivery options for UK deliveries. These include Royal Mail services and our own discounted delivery services.

To help save customers postage, we have introduced two additional UK postage rates.

For orders between £25.00 and £49.99, we offer a subsidised postal service – the Everything Dinosaur Saver Rate. This charges £4.99 for delivery.

For orders over £50.00, we offer a further subsidised postal service – the Super Saver Rate. This charges £6.94 for delivery.

We offer the Everything Dinosaur Saver Rate and the Super Saver Rate for UK retail deliveries only. Additionally, our aim is to deliver within 3-5 working days. Furthermore, the maximum weight of a parcel for this service is 20 Kgs.

Subsidised Courier service (signed for parcel service) covers mainland UK and southern Scotland only. For any other UK areas, please contact Everything Dinosaur for advice:

Tel: +44 (0) 1606 841068

E-mail: [email protected]

In instances whereby no preferred carrier option is stated, items that weigh up to 1 Kg, will be despatched by First Class Royal Mail post. For items that are heavier than 1 Kg Everything Dinosaur reserves the right to select the most appropriate postage option for that parcel.

European Union Deliveries (Everything Dinosaur Shipping)

We usually despatch orders within two working days. What’s more, we will usually despatch orders placed on a weekend on the next working day. Additionally, postal charges are based on weight.

We are able to offer pre-payment of taxes and duties to some international destinations – Delivered Duty Paid (DDP) when you select tracked shipping.

Delivered Duty Paid (DDP): We at Everything Dinosaur aim to take responsibility for import costs. Additionally, we collect and pay customs duties and import taxes on behalf of customers.

However, additional taxes, fees or levies may apply according to local legislation. Therefore, you must check these details before placing an international order.

Furthermore, the buyer must meet any additional charges, as customs policies vary widely from country to country. Hence, we recommend contacting your local customs office.

Importantly, international shipments may be subject to cross-border inspections. Nevertheless, we cannot be held responsible for any delivery delays due to customs.

Other International Deliveries (Everything Dinosaur Shipping)

We usually despatch orders received by 1pm GMT on the same working day. Furthermore, delivery is normally made within 4-14 working days, depending on the destination and service chosen.

However, please ensure local customs and excise regulations are adhered to. Otherwise, we will not be liable for non-delivery due to customs issues or unpaid duties.

Additionally, we provide a wide range of delivery options for international orders. These include International Standard (Airmail), Tracked, Signed, or Tracked and Signed services.

We are happy to provide further advice and information. For instance, we can help customers choose the best postage or shipping option. Additionally, we can advise on posting items for important dates like Christmas.: Email Everything Dinosaur

Returns, Refunds and Cancellation Policy

We want you to enjoy trading with Everything Dinosaur. We offer hassle-free Everything Dinosaur shipping returns and refunds. However, if you are unhappy with your purchase(s), you can return it. Return the item(s) within 14 days of receiving them. The item(s) must be unopened and in their original condition, with any packaging or seals or shrink-wrap intact. We will then issue a full refund for the price you paid for the item(s). First, you must get prior approval from Everything Dinosaur for any returns for a refund. In addition, please contact the company to obtain a returns reference number. E-mail: [email protected] Telephone number: +44 (0) 1606 841068 Any items without such approval may be returned to sender at senders cost. Everything Dinosaur will not refund, credit or exchange an item if it has been opened or tampered with and is not faulty. Under such circumstances Everything Dinosaur reserves the right to make an appropriate offer as goods will be deemed to be second-hand. A full refund for the cost of the item(s) excluding postage and packing will be made within 14 days of receipt of the goods. Furthermore, a receipt of posting must be obtained and sent to Everything Dinosaur separately from the returned parcel along with proof of purchase. The goods must be returned at the consumer’s cost. Returning a Damaged, Defective or Faulty Item First, we will replace or refund faulty goods if we deem them faulty upon arrival. Moreover, the returns period extends to 30 days for faulty or damaged goods. This period starts from the time you took possession of the goods. To help us assist you, return the goods with the original packaging material if possible, along with proof of purchase. If we cannot detect a fault, a further step may be necessary. Specifically, we may need to return the items to the manufacturer for confirmation. Only then can we supply a replacement or refund. Reasonable costs for returning damaged, defective or incorrect items lies with the supplier and we will refund the customer for the return postage. We would request that customers use a recorded means of carriage. In the event of Everything Dinosaur sending you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 14 days. If you do not send the original item to us by the end of the 14-day period, we reserve the right to charge an amount equal to the price of your original order. We will not refund the cost of delivery and/or other services provided in connection with your purchase unless you return the item to us because of an error on our part or because it is defective. Return of Items you did not Order (Incorrect Items) As soon as you realise that we have sent you an incorrect item (mistakes do happen, very occasionally, I’m happy to add), you need to send the incorrect item back to us at the Customer Service contact address. Everything Dinosaur must be notified prior to the item being returned, please contact the company to obtain a returns reference number: E-mail: [email protected] Telephone number: +44 (0) 1606 841068 Any items without such approval may be returned to sender at senders cost. We will make sure you are not charged for the incorrect item or postage for returning it and we will replace the item we sent you with the item you ordered, as quickly as we can. Items returned within the 14-day Cooling-off Period Customers located within the European Union have the right to withdraw from the purchase of an item within fourteen days of the day after the date the item was delivered. If you withdraw from a transaction within the fourteen days cooling-off period, and there has been no error on the part of Everything Dinosaur, we will refund the purchase price of the item once it has been received back, so long as the item is returned unopened, (with any packaging or seals or shrink-wrap intact). To cancel your purchase within the fourteen days cooling-off period, please contact Everything Dinosaur, using the contact details provided. Send the original item to us, complete with packaging. The cooling off period expires 14 days after the day you received your parcel. We would request that customers use a recorded means of carriage. Please note that the customer will be responsible for the costs of returning the items to Everything Dinosaur unless we delivered the item in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery note we are not able to issue a refund. All equipment supplied is covered by the manufacturers own warranty. The above Everything Dinosaur shipping statements, guarantees or warranties are in addition to your statutory rights. Moreover, they do not affect your statutory rights.

In addition, visit our informative blog: Dinosaur News and Updates.