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FAQ 2017-02-24T11:21:29+00:00

Frequently Asked Questions

At Everything Dinosaur, we believe in trying to help our customers as much as we can.  For many of us, shopping on the Internet and corresponding with mail order companies such as Everything Dinosaur is an everyday occurrence, but for others visiting a website such as ours can be a daunting experience – at least until you get used to surfing!

To aid visitors we have produced a set of “Frequently Asked Questions”, to provide more information about our company, our websites and what we do.

What is Everything Dinosaur?

Everything Dinosaur supplies dinosaur and prehistoric animal related toys, games, puzzles, models, posters and merchandise.  Run by teachers, parents, knowledgeable dinosaur enthusiasts and dinosaur experts helping to promote education and an appreciation of Earth sciences.

In addition to running the Everything Dinosaur website, we also have our very own Everything Dinosaur web log and a site for schools.  We publish articles and information about the latest scientific findings related to prehistoric animals and palaeontology.  On the schools site we provide helpful educational material plus lots of free downloads of teaching resources with a prehistoric theme.  On our web log (known as a blog), you can find out more about us, read product reviews and find lots and lots of information about dinosaurs.  Check out our schools site for more information about our teaching work in schools.

To visit the Everything Dinosaur Blog: Everything Dinosaur Blog

To visit the Everything Dinosaur Schools Site: Dinosaurs for Schools

How do I contact Everything Dinosaur?

We welcome correspondence from our many visitors and customers, and every single one is reviewed by a member of our team.

Here are our contact details:

Address: Everything Dinosaur, 1 Goodwood Rise, Middlewich, Cheshire, UK, CW10 9FJ
E-mail: sales@everythingdinosaur.com
Website: www.everythingdinosaur.com
Telephone number: +44 (0) 1606 841068

Click here to visit our Contact Us page : Contact Everything Dinosaur

I want to make a Purchase but how Safe is Your Online Service?

The credit card transaction elements of Everything Dinosaur’s online shop supports 3-D security systems.  This is a security and anti-fraud system supported by both Visa and Mastercard designed to provide additional safeguards for shoppers.  The 3-D protocol provides an opportunity for an online authentication for shoppers whilst making their purchases.  Any purchase authentication is based on 3 domains (hence the name of this security system), Everything Dinosaur, the bank or issuer of the credit/debit card and worldwide credit card and support.  In addition, Everything Dinosaur has invested in its own security and customer protection measures.

Our customers are also offered the convenience and security of making purchasers via PayPal.  The PayPal website is secure and encrypted.

Everything Dinosaur also operates a secure telephone ordering service using 3-D secure technology – for those customers who would prefer to talk to a person whilst placing an order.

Telephone ordering number: +44 (0) 1606 841068

In addition, and to further reassure our customers, by safeguarding their personal data, Everything Dinosaur is a subscriber to the UK Data Protection Act (unique number reference: Z9024867).

To review our Privacy Policy: Privacy Policy Page

How quickly to do Pack and Despatch Items?

Preparing, packing and despatching your order is very important to us.  Orders received by 1pm are usually despatched on the same working day. Orders placed on a Saturday/Sunday will be despatched on the next working day. To assist with the rapid turnaround of orders; we sometimes pack and despatch orders on Saturday mornings.

Before each order is sent, delivery addresses and paperwork are checked at least twice by team members to ensure that each parcel has been addressed correctly.  We offer a range of delivery options, from Royal Mail services for delivery destinations within the UK and our own discounted delivery services including a UK courier service.   For orders heading abroad, we provide a wide range of delivery options, from International Standard (Airmail), Tracked, Signed or Tracked and Signed (service offered is dependent on destination), we also offer International Parcel Service Delivery.

Delivery times that we provide are estimates only and cannot be guaranteed. In the event, that ordered items are out of stock, a member of staff will contact you to confirm a delivery date.

Further information on deliveries: Delivery Options and Prices

What if I want to return an Item to You?

We want you to enjoy shopping with Everything Dinosaur, however, if for any reason you are unhappy with your purchase(s), you can return it to us in its original condition within 14 days of the date you received the item(s), unopened, (with any packaging or seals or shrink-wrap intact). We will issue a full refund for the price you paid for the item.  You are always welcome to contact us (contact details as above).

All returns for refund must have prior approval from Everything Dinosaur, please contact the company to obtain a returns reference number:

Further information on returns: Returns Policy and Trading Terms

Can I Specify a Different Address from the Billing Address?

Our sophisticated and secure shopping services allow customers to designate a separate delivery address, instructions are provided at the appropriate stage of the shopping process.  However, as an additional help, each order has its own message box, that allows customers to provide extra information such as confirming a delivery address, advising on whether the parcel can be left with a neighbour if no-one is in when it is delivered and such like.